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ISO/IEC 20000-1:2018 Certification in Best Practices for IT Service Management

ISO/IEC 20000-1:2018 is a globally recognized standard based on best practices for IT service management. The standard specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this standard include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. The standard promotes an integrated process approach to ensure that these service requirements are met in the most cost effective and efficient manner.

“Achieving certification to the ISO/IEC 20000-1:2018 standard is another step forward for Assurit and our ability to deliver the high level of service our clients expect to receive. The framework and repeatable processes we now have in place will allow us to maintain our high level of satisfaction as we rapidly scale. This is just another step in our overall quality initiative that we have embarked on this year. We will continue to improve – that’s what our customers deserve.”

– Sunny K. Tuteja, President and CEO

Assurit’s ISO/IEC 20000-1:2018 certificate (TIQ-070420S) was issued after meeting a rigorous set of standards and requirements as defined by the International Organization for Standardization and the International Electrotechnical Commission. As an ISO/IEC 20000-1:2018 certified company, Assurit is now positioned to scale while maintaining a consistent and exceptional level of service for current and future clients.

About the International Organization for Standardization and the International Electrotechnical Commission

ISO is an independent, non-governmental international organization with a membership of 164 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.

IEC is the world’s leading organization for the preparation and publication of International Standards for all electrical, electronic and related technologies. These are known collectively as “electrotechnology”.

ISO/IEC JTC 1 is a joint technical committee of the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). Its purpose is to develop, maintain and promote standards in the fields of information technology (IT) and Information and Communications Technology (ICT).

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